Payments made through the payment gateway cannot be refunded, except in the cases below:

• There is a technical error when an excessive number of debits are made on a customer's card or bank account in a single transaction or multiple debits are made.
• Customers will receive a refund of the excess amount, excluding Payment Gateway charges.
• Payment is being charged on the customer's card/bank account due to a technical error, but enrollment for the examination is not successful.
• (WEBSITE NAME) will provide the enrolment to customer's at no extra charge.
• The payment gateway fee and charges will be deducted from any refund requested by a customer.
• A refund request must be submitted with the transaction number if an original payment receipt was generated during payment. (WEBSITE NAME) will send the money back to you through an electronic check 21 days after receiving your application.
• The funds may appear within 3–21 days, depending on your bank's policy.
• Payment issues will be resolved by (WEBSITE NAME) by contacting users or payers who purchase products for which payment has not been made. In the event of a dispute between the payee and payer, (WEBSITE NAME) can direct credit the disputed amount to the disputing payer's account.
• The payee has no right to dispute the direct credit and the debit to their account, which is the disputing payer's account.
• When the payee and payer settle, (WEBSITE NAME) providers will handle the money according to the settlement agreement.
• Users/payers should know that if there is a chargeback, payment has already been made to the payee/user/service provider, and the payment will be settled as agreed.